Terms and Conditions

General conditions:

The minimum age for the rental of motorhomes is 30 years of age and 5 years of driving license.

The reservation of a vehicle includes the payment of 30% of the total rental as a deposit. If the client cancels the reservation, the following penalties will be applied to the deposit:

If the cancellation is communicated before 30 days before the start of the rental ……………….. 20%

If the cancellation is communicated between 30 and 16 days before the start of the rental …….. 50%

If the cancellation is communicated between 15 and 6 days before the start of the rental period ……… 80%.

If the cancellation is communicated less than 5 days before the start of the rental ….. 100%.

The vehicle is delivered with a full tank of fuel and must be returned full.

The total amount of the contracted rental must be paid before departure, by cash, credit card or certified bank cheque. A deposit of at least €800 to €1000 must be paid by VISA/Mastercard (debit cards will not be accepted) to guarantee the proper use and correct return of the vehicle.

The customer shall not be entitled to claim any compensation if, due to force majeure or unforeseeable circumstances, the vehicle cannot be delivered on the agreed date.

The client will have a courtesy vehicle at his disposal from his arrival on the island until the time of delivery of the motorhome and from the time of return until the departure of his flight/boat.

The vehicle is insured according to the law, with a deductible of 800 € to 1.000 € for each claim, so that, if any claim should occur during the term of the rental contract, the customer will bear this amount, which from now on authorises it to be compensated, if necessary, with the deposit. The client shall be solely responsible for any civil liabilities arising from events or circumstances not contemplated as included in the attached policy, which he/she declares to be aware of and accept.

In no case and under no circumstances will the lessor be responsible for any possible theft from the interior of the motorhome.

The deposit will be returned after the vehicle has been examined by the technical service, which, in the event of damage due to misuse, will determine by means of a detailed note the amount to be paid by the client, authorising the client to compensate this amount from the deposit deposited. If it is not possible to assess the damage immediately, the lessor shall have 30 days to return, if applicable, the remaining amount of the deposit, after deducting the cost of repairing the damage. In the event that the invoice and consequently the payment of the amount resulting from the use of the rented vehicle, penalties or other concepts is pending, the client authorises to compensate this amount in the “charge” of the corresponding credit card signed for this purpose.

The Lessor reserves the right to change the reserved vehicle on the same day of delivery for another vehicle of the same category and/or seats or for another vehicle of a higher category.

Maximum mileage according to the number of days of rental:

3 days – 450 Km

4 days – 600 Km

5/6 days – 850 Km

7 days – 1.050 Km

More than 8 days – Unlimited

Extra kilometres will be charged at 0,30€.

Delivery and return locations and times:

The delivery and return of the vehicle will take place at our premises, located at Calle Curniola, 59, Mahón, Balearic Islands.

The timetable for delivery will be at 14:00 hours and for return at 08:00 hours.

For rentals longer than 14 days, deliveries may be made in Barcelona or Palma de Mallorca after prior consultation.

Obligations of the client:

According to the general conditions, the user is responsible for any sanction or fine that may be imposed for contravening the provisions in force, reaching the same responsibility in the event that the vehicle is retained or impounded due to his fault, also bearing the costs and loss of profit of the lessor for the duration of the unavailability of the vehicle, applying for each day that was retained or impounded the amount of the day, according to the model and rates in force of the rental price of the vehicle.

In the event that the lessee, by his own unilateral decision, starts the rental late or terminates it early, he shall not be entitled to any reimbursement.

When the Lessor delivers the vehicle to the client, the client must place the contents of the luggage inside the motorhome and leave the luggage at the Lessor’s premises.

The client has checked the vehicle and its facilities before receiving it and proceeding to payment and acknowledges receiving them to his full satisfaction, therefore, the breakdown of the vehicle or the malfunctioning of the equipment during the rental shall not entitle the client to any compensation, refund or discount.

Any accident, collision or damage affecting the vehicle, of any importance whatsoever, shall be reported by the user to the lessor within ten hours of its occurrence, under penalty of being bound by the decision of the insurance company, and its liability shall extend to the damages that the lessor may suffer. In the event that the accident prevents the continued use of the motorhome, the contract will be automatically terminated without the right to any refund by the lessor of the amount paid for the deposit or for the remaining days of the rental contract.

In the event of a breakdown whose repair does not exceed 90€, in accordance with the general conditions, the client may carry out the repair directly without the prior authorisation of the lessor, and the amount will be reimbursed upon presentation of the official invoice. For breakdowns of more than €90, the lessor must request authorisation from the lessor, and the amount will also be reimbursed on presentation of the official invoice.

In the event of the vehicle being out of service for reasons solely and exclusively attributable to the customer, the customer shall be liable for any damages resulting from such stoppage.

The rented vehicle must be returned in good hygienic conditions, with a clean interior and with the toilet and waste water tanks duly emptied. Otherwise, the user accepts the payment of the fixed amount of 120€.

Places to discharge grey and black water, as well as to refill drinking water and even to connect to 220V:

Es Mercadal: +34 971375252 Mercadal Police to request access, located in the old barracks.

Ferreries: c/ Trencadors 27, Polígono Industrial Ferreries, Bon Net car wash open 24 hours.

If the client wishes to extend the rental of the vehicle beyond the established dates, he/she must inform the lessor 3 days prior to the end of the contract. The eventual confirmation of the extension will be made via email or WhatsApp, and will be subject to the availability that the lessor has at that moment, and therefore the lessor does not assume any prior commitment. Unauthorised delays in delivery or delays due to force majeure will be penalised with a daily rate of three times the amount applied in the contract.

It is forbidden:

It is expressly forbidden to use the vehicle for any activity contrary to morals, laws and good customs. It is expressly forbidden to transport more people than the number permitted by law, to carry out races, competitions, transport of goods or objects, whether or not permitted by our legislation, to transfer its use for payment or profit, as well as to cover up or remove the company’s logos. Likewise, the Lessee receives all the documentation required by current legislation and is obliged to show it when any official or agent of the authority requires him to do so.

It is strictly forbidden to smoke in the interior under penalty of 250 €, being responsible for any damage, burns that could cause according to the general conditions.

Bringing pets. Unless expressly authorised by the company.

This translation is offered for informational purposes and has no legal validity, the only binding one is the Spanish version.